SolveSnapSupport
We're a small team and happy to help.
We usually reply within 1–2 business days.
Common questions
Many answers are on our FAQ and the how it works section. A few quick ones:
How do I manage or cancel my subscription?
Subscriptions are billed through the App Store or Google Play, so you manage them there:
- iPhone: Settings → tap your name → Subscriptions → SolveSnap.
- Android: Play Store → profile → Payments & subscriptions → Subscriptions → SolveSnap.
I bought Premium but it isn't active
Make sure you're signed in to the same App Store / Google Play account you purchased with, then reopen the app. If it still doesn't show, email us with your purchase date and we'll sort it out.
How does the 7-day free trial work?
New subscribers get 7 days free on any Premium plan. You won't be charged if you cancel before the trial ends; afterwards the plan renews at its normal price until you cancel (see above for how).
What does Premium include?
Unlimited solves, the AI Tutor chat, study guides, flashcards and quizzes generated from your notes or PDFs, AI lecture summaries, and your full solve history.
An answer looks wrong
SolveSnap uses AI, which can make mistakes. Please double-check important answers. If a question is consistently misread, a clearer, well-lit photo of just the question usually helps. If any AI output ever seems inappropriate, email us — we want to know.
Does lecture recording upload my audio?
No. The live transcript is created on your device and your audio never leaves your phone. Only if you ask for an AI summary or study set is the transcript text sent to our service.
How do I manage study reminders?
The optional weekly reminder can be turned on or off anytime in the app's Settings.
How do I change the language?
Open the app's settings and pick your language — it updates the app, your solutions, tutor chats, and study sets.
Privacy & data
See our Privacy Policy. SolveSnap has no accounts and asks for no personal details to use.
Still need help?
Email support@solve-snap.com and include your device type (iPhone or Android) and a short description of what happened.